Aurevia

Aurevia is a 24/7 AI sales agent for Shopify stores that helps turn more website visitors into customers.

Instead of behaving like a traditional chatbot that waits for someone to ask a support question, Aurevia acts more like a strong in-store sales associate. It understands what a shopper is looking for, helps them narrow down their options, recommends relevant products, answers questions, handles objections and guides them towards a purchase.

Aurevia learns from your product catalogue, store information, policies and brand knowledge, so every conversation is grounded in your actual business rather than generic AI responses.

Shoppers can use Aurevia for:

• Product discovery – helping customers find the right product based on their needs, preferences, budget or use case.

• Product recommendations – suggesting relevant products based on what the customer actually wants rather than simply pushing bestsellers.

• Product comparison – helping shoppers understand the differences between multiple products and choose the one that suits them best.

• Product Q&A – answering questions about products, features, materials, ingredients, specifications, compatibility and other product information.

• Guided buying – asking the right questions and narrowing down options when customers are unsure what to purchase.

• AI-powered search – allowing customers to describe what they want conversationally instead of relying on traditional keyword search.

• Sizing and suitability guidance – helping shoppers work out which option may suit their requirements using the information available from the store.

• Gift recommendations – helping customers find suitable gifts based on recipient, occasion, preferences and budget.

• Add to cart – helping move customers directly from conversation to action.

• Checkout nudges – recognising when someone is close to purchasing and helping remove the final bit of hesitation.

• Cart recovery – re-engaging customers who have products in their cart and helping resolve questions or uncertainty that may be stopping them from checking out.

• Upselling – recommending a higher-value option when it genuinely makes sense for the shopper.

• Cross-selling – suggesting complementary products and useful additions based on what the customer is already considering.

• Product bundles – helping shoppers discover combinations of products that work well together.

Aurevia is also designed to give merchants more control over how AI represents their business.

Stores can customise how the agent communicates so it fits the brand rather than sounding like a generic chatbot. Aurevia can be configured around brand tone, sales objectives and the type of buying experience a merchant wants to create.

When the AI should not handle something, conversations can be handed over to a human rather than forcing the customer through an automated support loop.

Merchants can also correct or improve how Aurevia responds, allowing the agent to become better aligned with the business over time.

But Aurevia is not only a customer-facing sales tool.

The conversations happening on a storefront contain a huge amount of useful buying intent data, so Aurevia also helps merchants understand what is happening between traffic and conversion.

The dashboard can surface things such as:

• What customers are asking most frequently
• Which products generate the most questions
• What shoppers are confused about
• Common objections before purchase
• Products that may need clearer product-page information
• Gaps in PDP content
• What customers are looking for but struggling to find
• Where shoppers appear to be getting stuck in the buying journey
• Which products are receiving increased interest or demand
• Conversation and sales performance
• How effectively conversations are progressing towards a purchase
• Opportunities to improve merchandising, product information and the overall buying experience

This means Aurevia can help merchants improve more than just individual conversations. The information collected from customers can also inform product pages, merchandising, marketing and conversion optimisation.

The goal is simple: give every Shopify store a sales associate that is available 24/7, understands the catalogue, knows how to sell without being pushy, and continuously learns from what customers are actually asking for.

Aurevia turns the storefront from a place customers browse into a place they can actually have a buying conversation.