Sarrai

AI customer service and knowledge base for SMEs

?·Published on Oct 3, 2026·0 reputationReputation invested into this product to boost its ranking. Anyone can spend the reputation they've earned here — recent investments count for more and lift the product higher on the leaderboard. This is separate from community upvotes.

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About Sarrai

Sarrai is customer service software that utilizes AI to answer customer questions automatically. But it's different. Any support AI works on day one. But your product keeps changing, and most chatbots end up giving last year's answers.

With Sarrai, your team answers a question once and Sarrai answers it every time after that. When it's not sure, it checks with your expert before your customer sees a thing

By pulling information from your specific knowledge base, it provides instant responses while ensuring data remains GDPR-compliant with storage in the EU. With its unique expert-backchanneling it frees up your engineers from having to talk to customers. Thanks to the automatic approval suggestions you get to update your knowledgebase automatically where it matters the most.

You'll no longer spend hours on guessing what updates you need to make to your knowledgebase, as Sarrai's AI-assistant proposes the right drafts automatically, based on the conversations you're having with your customers.

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